Ongoing IT support or one-off projects — based in Westbury, covering Wiltshire and Somerset.
One Simple Monthly Plan
Quick Response Guaranteed
Westbury-Based Engineers
One Point of Contact
We’re a Westbury-based IT support team working with small and medium-sized businesses across Wiltshire and Somerset. We started because too many local businesses were stuck with IT support that took days to respond and never explained what had gone wrong — so we built something simpler: one flexible plan, plain English, and clear response-time commitments.
10+ Years Supporting Wiltshire & Somerset SMEs
Real Engineers, Not a Call Centre
Response Times Put in Writing
Two ways we work with you: an ongoing plan that covers the day-to-day, or a fixed-price project when you need something specific done.
The day-to-day essentials that keep your team working, handled for you.
Unlimited remote support for your whole team, with urgent issues prioritised.
Local engineers based near Westbury for when a problem needs someone on-site rather than a remote session.
Automatic security patching for operating systems, applications and firmware.
Day-to-day management of your Microsoft 365 tenant, licensing and cloud storage.
24/7 monitoring of servers, network and key devices — we often fix issues before you notice them.
Antivirus and EDR, email filtering and web protection on every device, monitored for threats.
Daily checks that your cloud and local backups actually ran, so you're covered if you ever need them.
New staff set up with accounts, email and devices; leavers disabled the same day.
Scoped and quoted as a fixed-price piece of work, so you know the cost before we start.
Moving email, files and line-of-business systems to the cloud with minimal disruption.
WiFi improvements and network switching upgrades for growing teams and offices.
New tenant, mailbox migration, shared mailboxes, MFA and a security baseline.
Specifying, supplying and configuring new servers, or moving you off ageing hardware.
Configuring Microsoft Intune to manage, secure and deploy apps to your company laptops and phones.
Supplying, configuring and rolling out new computers, set up and ready for your team to use.
Rolling out multi-factor authentication and a password manager across your team, with staff training.
Building a professional business website and hosting it reliably, with ongoing updates and maintenance included.
Have a project in mind that's not listed? Tell us and we'll say honestly whether we can help.
No two businesses need exactly the same thing. Whether you’re a five-person office or a fifty-person team, we’ll scope a support plan around how you actually work — not a one-size-fits-all package.
Most IT support pricing is hidden behind a “get a quote” form. Ours isn’t.
Pay-as-you-go is billed at £85 per hour with no commitment — ideal if your IT needs are occasional rather than ongoing. The £20/month out-of-hours add-on is a Premium plan option; on pay-as-you-go, out-of-hours visits are billed at £150 each.
Clear response-time commitments on every support plan.
A system-down issue stopping your business from operating — server offline, no network, or a full email outage.
Response: Acknowledged within 4 hours, treated as top priority. On-site follow-up where needed*.
A significant issue affecting one person or a single service, but not stopping the whole business.
Response: Acknowledged within 8 working hours.
General requests, how-to questions, and non-urgent changes.
Response: Acknowledged same working day.
*On-site response is included with our Premium (£45/month) plan only. On our Standard plan, on-site visits can be arranged separately.
Fixed, Published Pricing — No Hidden Quotes
30 Days' Notice to Cancel, No Lock-In Contract
Plain English, No Jargon, Ever
On-Site Support Included on Premium Plan
Response times are measured from when a ticket is logged through our help desk by email to when an engineer first acknowledges it. This applies to all clients on an ongoing support plan. If we ever miss a response time, tell us and we’ll investigate what went wrong and put it right.
Westbury · Trowbridge · Warminster · Frome · Melksham · Bath · Radstock · Chippenham
Tell us what’s going on and we’ll get back to you the same working day.